SHIPPING

For UK/EU customers:

Shipments to Europe are currently on hold. Please allow my ig @mimopuffs for updates regarding this.

Contact:

Email us at: mimopuffs@gmail.com regarding any questions or concerns. Please allow 1-2 business days for us to respond.

Estimated Shipment:

Processing times for orders are can take anywhere between 3-10 business days for in stock items. It can then take the post office 5-8 business days to ship within the US.

If purchasing a PREORDER item, it may take upwards of 1 month for an item to dispatch. Please do not purchase a preorder item if you're unable to wait.

International orders can take 1-2 months to be delivered after its been shipped out.

We are not responsible for any delays that occur after the package has been handed over to the shipping service.

Incorrect Address/Returned Packages:

If your package has been returned to me due to incorrect/insufficient address, you will have to pay for shipping to have your package resent to you. If you no longer want the item, I will refund you for the value of the product. Shipping fees are non-refundable. If you obtained free shipping for your order, I will refund your total purchase paid minus the shipping fees incurred by us.

Please make sure your address is correct before placing your order. If you see that there is a mistake in your address prior to the item being shipped, please contact mimopuffs@gmail.com to have your address changed as soon as possible.

Untracked Packages:

Discounted untracked shipping for stickers do not come with a tracking number. If you choose this option of shipment, you agree to the risk of lost/missing mail. 

Lost/Missing/Damaged Packages:

Unfortunately once the package is dropped off to the delivery service; we will no longer be liable for your package. We strongly recommend that you consider purchasing shipping insurance (offered separately) so you can file a claim with USPS to get your money back. you will be able to open a claim through USPS and get reimbursed through them.

If you purchased shipping insurance, you will be able to open a claim through USPS and get reimbursed through them. Scroll down to the bottom of the page to “Start an Online Claim.” If you suspect that your package is stolen, please contact the local authorities to file a police report.

"Delivered" but no package found :

First give it a day or two—USPS sometimes marks items delivered before they go out for delivery. If your item doesn’t show up soon, please see if your neighbors have seen it. If you're still unable to locate your package, contact your local post office. The postmaster should be able to run a GPS trace on your package and will consult the person responsible for delivery. In most cases, you’ll be able to locate your package this way.

We do not offer replacements or refunds on packages that are marked "delivered" on the tracking, please consider getting shipping insurance with your order for this reason.  

STORE POLICY

Cancellations/Changes:

Cancellations are accepted as long as the order has not yet been shipped. If you want to make changes to an order, we will cancel your previous order and you will have to make a new order with the changes.

Refunds/Exchanges:

We don't offer exchanges or returns. All sales are final.
If you believe we shipped a defective product, email us at mimopuffs@gmail.com. You must send pictures of the damaged items within 5 days of receiving items to prevent fraudulent claims.