STORE POLICY

By purchasing from Mimopuffs, mimopuffs.com, you agree to all the store policy’s listed below.

Cancellations/Changes:

Please do not place orders unless you are sure about the purchase. That being said, we understand that sometimes you need to cancel orders so cancellations are accepted as long as the order has not yet been shipped. If you want to make changes to an order, please send us an email to mimopuffs@gmail.com. We can remove or add items to your order accordingly.

Refunds/Exchanges:

We don't offer exchanges or returns. All sales are final.
If you believe we shipped a defective product, email us at mimopuffs@gmail.com. You must send pictures of the damaged items within 5 days of receiving items to prevent fraudulent claims.

SHIPPING

For UK/EU customers:

Shipping to UK/EU is now open again. Mimopuffs does not collect and remit VAT taxes. This means that al EU and UK customers will have to pay additional VAT taxes and service fees at your country's custom offices.

Depending on where you are, package delays (additional 2 weeks) and additional processing fees may apply. Please check with your country's customs office to determine what your additional costs will be before buying.

Please understand that import taxes are not the responsibility of Mimopuffs. Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package.

If we receive a returned package from customs, customers have the option to:
a) Pay shipping again to have the package re-sent OR
b) Refund your order, minus the original shipping costs.

For Germany customers:

Due to the extensive shipping laws in Germany, customers ordering from Germany will have a two step process in order to have the shipment be fulfilled. You will check out through the shop as usual, then will receive an email detailing how to move further with the shipping process.

Contact:

Email us at: mimopuffs@gmail.com regarding any questions or concerns. Please allow 1-3 business days for us to respond.

Estimated Shipment:

Processing times for orders are can take anywhere between 3-10 business days for in stock items. It can then take the post office 5-8 business days to ship within the US.

If purchasing a PREORDER item, it may take upwards of 1 month for an item to dispatch. Please do not purchase a preorder item if you're unable to wait.

International orders can take 1-2 months to be delivered after its been shipped out.

We are not responsible for any delays that occur after the package has been handed over to the shipping service.

Incorrect Address/Returned Packages:

If your package has been returned to me due to incorrect/insufficient address, you will have to pay for shipping to have your package resent to you. If you no longer want the item, I will refund you for the value of the product. Shipping fees are non-refundable. If you obtained free shipping for your order, I will refund your total purchase paid minus the shipping fees incurred by us.

Please make sure your address is correct before placing your order. If you see that there is a mistake in your address prior to the item being shipped, please contact mimopuffs@gmail.com to have your address changed as soon as possible.

Untracked Packages:

Discounted untracked shipping for stickers do not come with a tracking number. If you choose this option of shipment, you agree to the risk of lost/missing mail. 

Lost/Missing/Damaged Packages:

We strongly recommend that you consider purchasing shipping insurance (offered separately) so you can file a claim with USPS to get your money back. you will be able to open a claim through USPS and get reimbursed through them.

If you purchased shipping insurance, you will be able to open a claim through USPS and get reimbursed through them. Scroll down to the bottom of the page to “Start an Online Claim.” If you suspect that your package is stolen, please contact the local authorities to file a police report.

We are not responsible for your package once it’s been handed to the postal office, please contact them to help locate your package. If your package is not found 2 weeks after last tracking scan, please send us an email and we will do our best to see what we can do on our end. 

"Delivered" but no package found :

First give it a day or two—USPS sometimes marks items delivered before they go out for delivery. If your item doesn’t show up soon, please see if your neighbors have seen it. If you're still unable to locate your package, contact your local post office. The postmaster should be able to run a GPS trace on your package and will consult the person responsible for delivery. In most cases, you’ll be able to locate your package this way.

We are not responsible for packages after it’s been handed to the postal office. Please contact the shipping service for help locating your packaging.